Is your website not displaying properly no matter what page you try and navigate to? What should you do?
The first thing you should do is visit your website from your cellphone.
Disconnect your phone from WiFi so you are on a different network (your mobile data network) and load your website. Most times, this will work and your website will load. So why doesn’t your website work on your computer all of a sudden?
The answer is actually quite simple, but often hard to initially diagnose. Your website’s firewall probably blocked your computer and the network that you are on because it detected some sort of suspicious activity. This means you and everyone that shares that network (like your colleagues in the same building as you) will not be able to access the site, but others (like your clients, or your cellphone that is using the mobile network) can still see the site in its perfect working condition.
That’s all great –but at this point you might be wondering How did it get blocked? Buckle up, it’s time for a quick internet lesson. If you don’t care about the nitty gritty and just want to fix your network issues, feel free to skip ahead to the “How do we fix it” title below.
An IP address (Internet Protocol address) is a number that is assigned to a computer network. It’s the internet’s way of identifying a computer or network. Every device that’s connected to the same network will share an IP address. If one computer is detected as doing something malicious, the firewall will block the IP address. This then means everyone who is connected to the same network will no longer be able to access the website.
What counts as malicious activity? That depends on your website and how it was built. It also often depends on the hosting company you’re using for your website and what kind of settings they have installed. A very common occurrence could be too many failed attempts to log into your website (where all of your website files are stored).
How do we fix it?
So we know what’s happening, and why it’s happening, but how do we fix it? First, let’s identify what our IP address is. If you google ‘what’s my IP’ there will be a number of sites showing you what your IP address is.
Google will just display your network’s IP address at the top of the screen. If we’re hosting your WordPress website, grab that IP address and send it to us. We will simply unblock your IP address so you will regain access. It’s simple and shouldn’t take longer than 5 minutes!